Christopher J. McGarvey wrote:Three words:
Iced
Hot
Chocolate

It was -4 today.

Ice-cream cones in winter are fucking awesome. You don't have to eat them outside, ya know.

I, like Tim, have record store experience. So, you know, good stuff...

My favourite response when explaining that we sell used CDs:

"Are they broken?"


Yes, we sell broken CDs. Don't you feel stupid you didn't think of it first? We've been sticking to this business model for almost twenty years, and laughing all the way to the bank!

I was working on a technical help desk. A woman needed a custom cut cat 5 cable shipped to her.
"How long do you want it?" I asked.
Her response: "Forever.".

todd_v wrote:I was working on a technical help desk. A woman needed a custom cut cat 5 cable shipped to her.
"How long do you want it?" I asked.
Her response: "Forever.".

Brilliant!

"Say goodnight Gracie..."

"I needs a guitar amp that's at LEAST a thousand watts."

Arson Smith wrote:

iembalm wrote:

Another woman called on Friday, she had ordered on Wednesday with two-day shipping, but after the cut-off time for shipping at a particular warehouse, so her order didn't go out until Thursday and wouldn't get there until Monday. "My mom is leaving the country on Saturday and not she won't have her item in time! Why didn't anyone call me to tell me it would not be shipped out the same day?!?!" I don't think I have to explain why this is ridiculous.

When someone orders an item using "two-day shipping," it is reasonable for them to expect to be told, when placing the order, when it will arrive, if not two days from the order date.

I guess what I've never understood is why companies would set themselves up for that grief in the first place...

Why not just state that it takes up to a full week, and then if the customer receives their item on the 2nd, the 3rd, or even the 4th day, then they can just be pleasantly surprised... Underpromise and Overdeliver.

She ordered online. We do state next to the shipping option "Two Business days" and say that all orders are shipped 1-2 business days from when they are placed. Asses sufficiently covered.

Arson- companies offer expedited shipping because some people need the order in a certain amount of time, and will not order unless they can get it in this time. The charge is more for this faster shipping than for standard shipping, which is stated as 5-10 business days, although it is not normally that long.

My favorite ever:

Maybe 6-8 months ago (some time in summer time) I was working at Borders Books with my friend Kyle. It was summer reading list time and parents always wait until the last minute to come in to get the books their kids need. One mother walked up to me and said,

"Ok, I know the name of the book but not the author, could you look it up for me?"

"Yeah sure, what's the name of the book?"

"The Diary of Anne Frank, do you know who wrote it?"

"... yeah ... Anne Frank ..."

"Ohhhhhh, okay."

Another one from the record store files:

(Holding up the sleeve for something)
"Do you have this?"

No, we just keep the artwork for every single CD ever released on the floor. That particular one is not in stock. Keep trying!

BadComrade wrote:
Or the "Do I bring the case up to the counter, or do I just tell you which one I want?"

That's not that unreasonable in many record shops with piles of new releases behind the counter. You could save someone the bother of re-racking that case. OK, it's dumb, but it's not that dumb.