Hey,
Maybe some of you recall my rant about my band's van troubles. Well, we're in the middle of a dispute with my bank over the charge for the drive shaft repair.
(To get up to speed quickly: crooked garage quoted us $309 for drive shaft repair, the cost ended up being $523. Garage said van could be picked up that day, so i gave credit card number over phone to pay bill, so van could be picked up after work, as none of us were available during their business hours. When Reno goes to pick up van, van is not outside. I walk over to garage the next morning to discover that when they took the van out to test drive it they noticed leaking tranny fluid, and only then noticed the tranny was cracked. $900 quote to replace with used tranny. We decide "that's fucked, had we known the total would be $1400, we'd have just said fuck it and gotten a new van" and take the van to another garage for a second opinion, as Garage A has enough of our money. Garage B looks at van and says, "yeah, it's more like $1200-$1500 for the tranny, and who put in the new drive shaft? Yeah, there's no way they wouldn't have noticed the tranny being cracked before fixing the drive shaft. That's really shady.")
So, our plan is this currently:
-Pursue dispute with the charge on my card, so it's on record with both banks (mine and Garage A's) that service was faulty.
-Assemble paperwork and go to Garage A with intention to work out a compromise due to dissatisfaction with service (a refund would be nice, or a compromise to have the tranny replaced for cheap), with willingness to go to Better Business Bureau and slime Garage A's name all over town if he tells us to fuck off.
Now, i personally have no illusions regarding how this will turn out--legally, i'm sure that since he performed a service and we paid for it, the rest os our word against his and we likely have little to stand on. My question for the forum folk here: Any suggestions regarding how we can bolster our case? Currently, we're attempting to get Garage B to make a written statement confirming his professional opinion that the tranny should have been noticed, and we will be taking photos of the tranny fluid leaking out of the van like a seive to illustrate how obvious this should have been. Mr. Yale Delay seems to believe that Wisconsin has some pretty strict "Lemon Laws" that protect consumers against this sort of chicanery--anyone have any knowledge of this?
Basically, our opinion is that had we known we'd be looking at nearly $2K in van repairs, we would have just gotten a new van, but Garage A possibly knew that and thus made an attempt to siphon the money out of us incrementally, thinking that once we had $500 invested, we'd just go the rest of the distance. Any and all advice is welcomed. If you think we're just fucked, please refrain, as i'm pretty sure of that myself but would like some positive reinforcement.
Help us stick it to a shitty auto garage, sort of
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Marsupialized wrote:Thank you so much for the pounding, it came in handy.