Hey everybody, I'm just wondering if anyone has had any interactions with the Support department within this company? (It seems like they are maybe connected to Focusrite?)

I have an issue with one of my studio monitors which I first contacted them about in mid October, they took over a week to get back to me. I then took about a week to get back because I was traveling, but have now gone weeks without a response (for a monitor that is 2 years old and covered by Warranty.)

I'm lucky that I'm not actively mixing and can kind of get by with one monitor and headphones for most of what I am doing, but jesus, how is it ok to just not respond for weeks on a warranty request? Yesterday I asked the dealer I bought from to try and help escalate, and he said he was reaching out to his rep, but still nothing.

I had bought a used pair of T7V's that had broken potentiometers on the back that needed to be replaced, tried to contact them to source a replacement but they were impossible to get a meaningful response from.

now someone needs to make one of those Meme videos of Hitler getting furious about Adam tech support.

In the US their support seems to be lumped in with Focusrite. I first contacted them on October 11th, I finally got a Return Authorization on Nov 12th. I shipped it back the next day, and it arrived at their facility on 11/22. I have not received confirmation from them that they have it or any expected return date. Is everyone really so flush with monitors that losing one for 2+ months isn't considered a big deal?